There is an estimated number of 51,000,000 propane users both residentially and commercially in the United States.
Behind every propane user is a propane supplier, but how did they choose a supplier they trust?
In this guide, you will learn what to look for in a propane supply company to ensure that you find one that fits your needs.
What Is Their Experience And Safety Record?
When choosing a propane supplier, you want a company with plenty of experience in delivering, installing and maintaining propane.
Additionally, you must ask about their commitment to propane safety. The mishandling of propane can have serious safety consequences.
A good propane supplier can provide you with the regulatory programs they take and their safety record.
The company should also provide you with education on propane safety, what to do in an emergency, and the signs of a propane leak.
Do They Serve Your Area?
One of the first questions you should ask of your propane supplier is where they serve. You don’t want to waste a lot of time with a company just to find out they only serve an area far away from you.
Kauffman Gas serves to many areas in Pennsylvania and Delaware. Specifically, they maintain and deliver propane in these areas.
- Chester County
- Lancaster County
- Delaware County, Pennsylvania
- Northern Delaware
Research the propane suppliers in your area and keep a lookout for expansions into your area.
What Are Their Reviews Like?
Before deciding who will be your propane supplier, check their reviews and testimonies. If your potential supplier does not already have them on their website you may ask for them.
Most companies are more than willing to show you their reviews or give you some references from past customers. Reviews will give you a clear view of how a company performs.
You may find out how helpful their staff is, how professional they are, and if they are easy to work with. If you find a bad review, consider asking a representative for more details on the issue.
Do They Have Propane at a Fixed Rate?
Buying propane at a fixed rate can potentially save you hundreds of dollars. Always ask your supplier if they offer a pre-buy propane program.
The pre-buy program lets you buy your propane months in advance at a set price per gallon. With Kauffman Gas, you can pre-buy your propane between August 1st and September 15th, or until supplies are sold out.
When prices spike during the winter to their seasonal peak, you may pay much more than you would like. That’s why you buy your propane early, so you can use the money you saved on holiday gifts!
Do They Offer Installation and Maintenance?
Most propane suppliers offer installation and maintenance of your propane tank. You may choose to buy your tank or lease one for a monthly fee. Do not assume that your company offers certain services.
It is in your best interest to ask what the company offers and how much the things you need will cost.
Don’t forget to ask if they offer free first-time installation as well. Propane tank installation can cost thousands of dollars. Some companies decide to invest in you by installing your tank for free.
Maintenance will most likely only take place when you schedule it. Consider asking your supplier if they also provide repairs on other propane appliances, like your stove or furnace.
What Are Their Service Hours?
Being able to contact your supplier in an emergency is essential. When you have an issue with your propane tank, more often than not, you need help immediately.
Be sure that your propane supply company has 24-hour emergency assistance. Additionally, ask what service limitations they have after hours.
A company should promise you a live service agent ready to assist you with any emergency you may encounter, even in the middle of the night. If they can’t they are probably not the right choice for you.
What Are Their Fees and Incentives?
When customers choose national propane gas companies, they can be in for a lot of extra costs. Even though the initial, new customer, price is low, they begin to peg you with fees left and right.
What’s worse, when you switch to a local propane gas company, the big-name company often holds you down with a hefty contract termination fee.
Before choosing a propane supplier, think about your relationship with the company. Are they a local family-owned business with a great work ethic? Or, are they a company with hidden fees and worse service?
Choose the Best Propane Supplier
When you are looking for a propane supplier there are a lot of factors to consider. It is up to you to choose a provider with the best service for the best price.
By asking the right questions and looking for the right information, you are sure to make the correct decision.
Contact Kauffman Gas to learn more about the services they offer and sort out a propane delivery in Pennsylvania or Delaware today!
