You shouldn’t think about switching to another propane gas delivery company only when your contract expires.
If you’ve been doubting the level of service — and questioning the fee structure — of your current propane provider, it may be time to make the switch to a better option.
It’s not right for unscrupulous propane companies to leave you, often quite literally, out in the cold.
So, how can you tell when it’s time to move on?
Keep on reading this post to learn the top five signs. Then, we’ll let you know where you can find reliable and experienced propane gas delivery options in your area.
1. Service Is Rarely Reliable
Poor customer service is unacceptable in any industry, but it can be especially frustrating in a propane gas delivery company.
You don’t want to have to make plans around and wait for your propane to arrive. You certainly don’t want to feel like the propane is being held over your head. You also deserve to work with a reputable, knowledgeable supplier.
If you feel like you’ve had to put up with horrible and inconsistent customer service, it’s time to switch to another company.
We suggest that you also take the time to read online reviews and testimonials about the company you’re planning on working with.
2. They Don’t Offer Budgeting Options
Another clear sign that your current propane gas delivery company isn’t giving you the level of service you deserve?
They don’t offer you any kind of financing and budgeting options. This means that, whenever you need propane, you’re at the mercy of their price points — and the way they want to collect payment.
We know that it can certainly be tempting to make the choice about which propane company you work with depending on the price per gallon they have to offer. However, often this means that you’ll get low-quality propane that could even put your family’s safety at risk.
Instead, understand that the prices may change, as propane is a commodity. Ask about the different payment and budgeting options the company offers.
Do they allow you to make even monthly payments, so you’ll be able to better plan for your budget? What about pre-buy programs that allow you to get around those pesky payment spikes? You should even look for automatic payment options.
This way, you don’t even have to think about paying your bill.
3. They Only Offer Propane Gas Delivery
Propane gas delivery is, of course, a crucial thing to look for when working with any kind of propane supplier.
But what if delivery is the only thing they offer? Do you really want to have to juggle multiple contracts, follow different billing cycles, and keep track of yet another company?
We’re willing to be that the answer is no.
For example, be on the lookout for propane delivery companies that offer things like gas line checks, emergency delivery services (especially if you’re using a generator) and even tune-ups.
Getting as much taken care of as you can in one place will save you money, time, and serious stress.
4. Prices Have Increased Unreasonably
As much as all propane providers would love to be able to offer 100% stable pricing to customers, the fluctuating market can sometimes make this difficult.
That said, there’s a definite difference in reasonable price increases and ones that seem entirely unjustified. The same thing goes for sudden, seemingly unexplained and excessive fees.
You don’t need to put up with this, and it’s just not something legitimate propane companies do.
Now is the time to make the switch to a company that does business the right way.
5. You’re Being Bullied
Unreliable and unprofessional propane gas companies will try anything in order to prevent you from discontinuing your service with them.
Often, this is because they have so few customers, so any loss of business is a huge hit. When you change propane companies, you may have to pay a few fees that are somewhat of an industry standard.
These include fees for tank removal, early termination fees, and potentially fees for pumping out your tank.
However, if the cost of these fees seems out of control — or if your current supplier threatens you with fees and termination penalties you’ve never heard discussed before — they’re trying to scare you into staying with them.
Don’t stand for it.
Be especially aware if your current propane delivery company threatens to stop providing you with propane, says they’ll come to take it, or says they’ll refuse to give you service.
This isn’t just wrong.
In many states, it’s also illegal.
Looking for a Better Propane Gas Delivery Company?
If you’ve noticed any of the above behaviors and practices when dealing with your current propane gas delivery company, it’s not something you should have to put up with for a minute longer.
Make sure that, before you terminate your current contract, you’re prepared to pay reasonable fees — but also that you know what they can and can’t do.
Then, make the switch to a company that puts your happiness and convenience first.
That’s where we come in.
We offer propane delivery services, installation, maintenance, and more in a wide service area. We’ll also help you to understand the safety measures associated with propane gas, so you’ll know the signs to watch out for.
Reach out to us today to learn about how we’re different. We look forward to giving you the kind of experience you deserve.