What You’ll Learn
What’s involved in switching propane providers?
Switching propane providers involves paying any termination fees from your old company, getting your old propane tank removed and replaced with a new tank from your new provider, and ensuring the tank is hooked up properly.
When you switch to Kauffman Gas, we pay up to $500 of your termination fees and schedule your tank removal and replacement so you don’t have to go without heat or power for more than a few hours.
In this blog:
Amelia is being held hostage by a contract.
Specifically, her propane provider’s contract states that she must pay $600 in termination fees if she wants to switch.
She’s unhappy with the deteriorating service over the past year, but those termination fees are nothing to sneeze at.
Luckily, Amelia has Kauffman Gas in her corner.
The Common Headaches of Switching (And Our Solutions)
Propane suppliers know that logistics scare people away from canceling. By understanding what these friction points are, you can see how easily they are resolved when you have the right partner managing the transition.
1. Early Termination and Tank Removal Fees
When you tell a national corporate supplier you’re leaving, they often respond with a list of exit charges: contract termination fees, tank disconnect fees, and tank pickup charges.
The Kauffman Solution: We don’t believe hidden fees should keep you trapped in a bad relationship. To make your decision easy and painless, Kauffman Gas will cover up to $500 of your current supplier’s termination and switching fees. We pay for your breakup so you can start enjoying fair, transparent pricing right away.
2. Tank Removal and Installation Logistics
If you lease your current propane tank, that supplier owns the physical equipment on your property. When you cancel, they will want to come dig up or haul away their tank. The fear for most homeowners is the gap in between: How long will my heat and hot water be turned off?
The Kauffman Solution: We coordinate same-day tank swaps. Our team schedules our installation of a new, high-quality above-ground or underground tank to coincide directly with the removal of your old one.
You won’t suffer through cold nights or missed showers—your system will only be inactive for the short duration of the swap. And if there’s a scheduling or functionality issue, we provide you with a temporary tank until it can be resolved.
3. Leftover Fuel and Line Pressure Checks
What happens to the propane already sitting in your tank? Many homeowners worry they will lose hundreds of dollars in fuel they’ve already paid for, or that connecting a new tank will cause safety or pressure issues with their home’s gas lines.
The Kauffman Solution: We perform a complete, professional system check. We handle line pressure tests, safety inspections, and system startup procedures to ensure your furnace, water heater, and appliances light up perfectly.
As for the propane in your tank, your old provider should credit you for it. If they don’t, we cover up to 200 gallons when you switch.
Step-by-Step: Your Easy Transition Plan
When you switch to Kauffman Gas, you don’t have to spend hours on hold, chase down paperwork, or mediate between two competing companies.
We make the process simple, handle the details, and help you get settled quickly.
Here is how our easy, 3-step transition works:
Step 1: Review Your Contract and Call Us First
Before you break up with your current provider, reach out to Kauffman Gas. We’ll review your current contract terms, identify any potential termination or pump-out fees, and outline our payback plan to cover those fees up to $500.
Step 2: We Coordinate Directly with Your Old Provider
You don’t need to get caught in a high-pressure negotiation with customer retention reps. Kauffman Gas handles the direct coordination with your previous provider.
We communicate installation dates, set up the timing for tank disconnection, and manage the schedule to make the switch as easy as possible for you.
Step 3: Same-Day Swap and Safety Hookup
On installation day, our certified technicians arrive on-site with your new tank. We disconnect the old unit, set the new Kauffman tank in place, connect the gas lines, perform a rigorous safety leak check, and reignite your appliances.
Before our truck leaves your driveway, your heat is running, your gas is filled, and your home is fully secure.
Experience the Local Kauffman Difference
You deserve more than being just an account number on a national corporate spreadsheet. You deserve fair pricing, automatic delivery options, 24/7 emergency support, and a team that treats your home with genuine care.
Don’t let complex contracts or aggressive cancellation fees force you to settle for subpar propane service. Let us handle the details, pay off your old provider’s fees, and show you how smooth a transition can be.
Contact Kauffman Gas to switch and get up to $500 off your termination fees with your old provider.
FAQs
Will my heat or hot water be turned off while you swap the tanks?
Only for a very brief period while we hook up the new lines. Because we coordinate same-day installation with the old tank removal, your home’s propane system will typically be paused only briefly while our technicians safely connect and pressure-test the new equipment. If there’s an issue, we’ll provide you with a temporary tank until it is resolved.
What happens if my old propane supplier charges me a fee for removing their tank?
It is common for major propane companies to charge tank removal or contract termination fees. When you switch to Kauffman Gas, we will cover up to $500 of those early termination and switching fees to ensure you don’t take a financial hit just to get better service.
Can Kauffman Gas fill a tank that belongs to my old company?
By law and industry safety standards, one propane company cannot fill a tank owned by another supplier. That’s why we replace the old leased tank with a fresh, fully inspected Kauffman Gas tank during the transition, ensuring you have reliable equipment that meets all safety standards.
How do I get credit for the remaining propane left in my old tank?
When your old supplier retrieves their tank, they pump out the remaining gas and are required by your original agreement to credit or refund you for those unused gallons. We help you review your final invoice to ensure your old provider accurately credits your account for the fuel left behind. If they don’t provide you with credits, we cover up to 200 gallons.