As you rethink your home energy options, it’s important to consider everything from the environment to cost benefits.
Time again, homeowners and business owners have turned to propane to lower costs, put less strain on the planet, and power their appliances efficiently. According to the National Propane Gas Association (NPGA), roughly 50 million households rely on propane.
Safety is another consideration, especially for households. Propane-powered furnaces, for example, are safer than wood-burning alternatives. The propane industry is heavily regulated, resulting in strict safety guidelines approved by the National Fire Protection Association.
Propane customer service is the glue that ties these benefits together. Homes and businesses need experienced professionals who can install, repair, assess, and respond to propane-related questions quickly.
Follow along to learn how to spot a propane tank company that truly values customer service.
1. A Helpful Propane Customer Service Website
What’s the first thing you do when you need local services like an HVAC company or gas supplier?
You likely type a search into Google.
Companies that value customer service have consumer-centric websites.
Customer-centered websites ensure that contact information is visible.
The company’s propane services should be clearly visible, providing customers with choices. A propane tank business shouldn’t leave its customers in the dark. Not everyone wants to call to get information, so having an informative (and easy-to-use) website is crucial.
The above points also speak to the importance of listing service areas. You don’t want to waste time calling a company only to find out that they don’t even service your area.
You can also gauge the knowledgeability of a company through the company blog. Businesses that value customers also want to educate them on propane safety and usability. You can find this on the company’s resources page as well.
2. Committed to High-Quality Service
Customer-centric companies put their heart and soul into only those services they know they can deliver. This is important for maintaining customer satisfaction. The company should give its 100% all into each service.
For example, Kauffman Gas specializes in the following HVAC services:
- Propane HVAC cleaning
- Unit tune-up services
- Propane-powered HVAC system installations
- HVAC part replacement
- Propane gas delivery
- Multiple installation options
One of the most important services to look for is 24-hour emergency assistance.
Your chosen propane tank service should value your safety above all else. If you even suspect there’s a problem with your tank, installation, or HVAC system, you should have a hassle-free way of calling the company at any hour of the day.
3. Multiple Service Plan Options
Ideally, propane-powered units and appliances should be serviced once per year. Even an annual cleaning goes a long way.
A propane HVAC service should offer convenient plans that work with customers’ budgets and schedules.
As an example, Kauffman gas offers the following HVAC service plans to customers:
- A single-flat rate annual service plan that covers any repair or maintenance request (this plan also includes a 20% discount)
- Annual propane heat pump service plan that includes HVAC installation, general maintenance, inspection, and cleaning
- A yearly propane furnace plan that tests for carbon monoxide, replaces air filters, and safety inspections
A service plan is a cost-effective way to replace HVAC parts damaged from normal wear and tear. Even better, you don’t have to worry about relying on an old HVAC system.
4. Multiple Financial Options
A propane service focused on customer service also provides payment options to customers. They understand that customers want (and need) to save money on energy.
For example, the budget plan projects your propane costs and divides that cost into ten monthly costs. Customers are given monthly budget estimates of usage from the previous year. These estimates also remove usage results from unusual weather conditions.
Propane tank services should also accurately forecast your propane costs to help you manage energy.
Do you need to schedule propane tank deliveries in advance to prepare for harsh winters?
Not only does good customer service provide this need, but it also does so at a fixed affordable rate. Take a look at Kauffman’s pre-buy program to learn more about this type of service.
5. Recommending the Right Propane Tank Size
Your chosen propane service shouldn’t leave you high and dry when it comes to buying the appropriate tank size (and type) for your needs. Confident product knowledge is a hallmark of customer service. It also saves you money, preventing you from ordering more gas than you need.
Providing multiple tank sizes is another hallmark to know.
Some of the most common propane tank sizes include:
- 100-pound tanks
- 420-pound tanks
- 500-pound tanks
- 1,000-pound tanks
A propane specialist should also communicate the best use for each tank.
You would need a 100-pound tank for powering smaller HVAC appliances. You would also buy a tank of this size for propane-powered cooking appliances. Fireplaces also require a tank of this size.
If you want to power your entire household on propane, you would need a residential propane tank that weighs 500 pounds.
Commercial customers (B2B) require the largest tank size available. For example, if you own a farm or agricultural business, you would likely need a 1,000-pound propane tank.
Great customer service offers a range of choices. Make sure to talk to prospective companies about their product ranges. They should be happy to help!
Discover the Best Propane Tank Company for Your Needs
Are you ready to enjoy the benefits of propane gas for your home or business?
Don’t forget about the importance of propane customer service when making your decision. It makes all the difference.
Browse our selection of propane tanks, service plans, and budget plans to find the right service for your needs. Give us a call today to get started on your installation.
